[QLab] URGENT! Qlab crashed big time after trying to install Pro Audio key!

[Christopher Ashworth]

Hi Gerardo,

On Jul 11, 2007, at 10:46 AM, G Pietra wrote:

> Thanks Chris!
>
> Good news and bad news.
>
> When unplugging my audio device (a Presonus firepod), qlab comes  
> back to life, but if I plug the unit back in, it won't launch at  
> all (it crashes, round thingy and icon bouncing in the dock...)
>
> Pls let me know waht you think I should try.
>
> Thanks again!!!
>

Okay, this is what I expected.  First off, you should be able to  
launch QLab without the device connected, and then plug the device  
back in once QLab has launched.  Just to be sure, go to the Sound Cue  
preferences and make sure the device shows up when you plug it back  
in.  You may need to hit the "Factory Settings" button to force it to  
rescan the devices.

You should be able to use the device after that.

This bug is a problem I am trying very very hard to track down.  It  
is proving to be really difficult to debug, mainly because I cannot  
yet recreate the problem on any of my own machines with any of my own  
audio devices.  Helpful reports from users have helped me narrow in  
on where it is happening, but, without boring you with the details,  
where it is happening doesn't make any sense to me.

It is interesting to me to know that this started happening to you  
only after you installed the licenses.  Up until now I have not heard  
of this being related to the license files at all, and indeed it has  
happened in at least one case when no licenses of any kind were  
installed.


Let me know if it works to plug the device in after launching.

Very sorry for the trouble.

Best,
Christopher